Where are you?

You know customers loving what you do is crucial. But how do you ensure the service is good and the feedback is excellent (and useful!)

We’ve all been there, the cafe or restaurant not bad enough to complain to but not good enough to tempt us back.

Keeping your customers coming back, turning them into ‘regulars’ is vital to the success of every hospitality business. Especially so for those crucial first few months,

Get those first few months right, and the business flies. Get it wrong, and you’ll be spending your time distracted from what’s important to your business and struggling more than you need to.

How we can help

From the start I knew Beatons needed to be built around a model of great service. We’re proud to be renowned for it.

The team and I have done this with an approach which focuses on ‘deep listening’ and understanding our customers. It’s a mind and skill-set which delivers the great service that’s at the heart of everything we do.

You want to ensure your business both grows through word of mouth, and is also secure by achieving the highest possible customer retention rates.

This ‘deep listening’ is as much to the things we don’t get right to the ones we do. Because then we see where we can improve, in our ‘super-curious’ and ‘no blame’ way .

The approach and the methods we use are transferable. We’d love to share our secrets and lift the bar when it comes to service throughout the UK hospitality sector.

What you’ll get

We’ll initially meet to review your approach in what is arguably the most important element of a hospitality business.

Depending what your needs are, first we’ll explore the relevant parts of our own bespoke ‘manual’ of best practice.

Critically, we’ll help you tailor your customer service to the particular requirements of your own business. And - equally important - ensure you’re able to teach this to your team.

Great service is about the character and personality of your own business. This option aims to ensure your business stands out for its own innovative personal service touches. This is an inspiring, creative and rewarding exercise!

You’ll be left with a ‘feedback and service’ reference manual as a guide going forward and a crucial resource for staff training.